About
General Questions
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Entropy Bright LLC is a leading supplier of lighting solutions, offering high-quality commercial and industrial lighting products. Our services include standard lighting sales custom lighting design, lighting planning consultation, and technical support.
Our products comply with international certifications such as CE, UL, RoHS, and FCC ensuring safety and environmental standards for global markets.
We offer a wide range of lighting products, including pendant lights, wall sconces, ceiling lights, industrial lighting outdoor lighting, and custom lighting solutions to meet your project needs.
Yes, we provide custom design services. Share your design sketches or project requirements and our professional team will create lighting fixtures tailored to your needs.
Our fixtures are compatible with various light sources, including LED, halogen, fluorescent, and energy-saving bulbs. Some products also support smart lighting systems.
Our listed prices do not typically include taxes or shipping fees. These will be clearly itemized in the final invoice Contact us for tax-inclusive quotes if needed.
We accept bank transfers (T/T), major credit cards (Visa, MasterCard), PayPal and other common international payment methods.
Yes, some of our products have minimum order quantity requirements depending on the product type and project scale.
To place an order:
- Browse our product catalog and select the desired items.
- Fill out the online order form or contact our sales team directly.
- We’ll provide you with a formal quote and order confirmation.
Standard products typically ship within 7-15 business days. Custom designs may take 20-30 business days, depending on the complexity and quantity.
Yes, we offer product samples. Sample costs and shipping fees apply Contact our sales team to request a sample.
Here is how we handle:
- We use sturdy, high-quality packaging materials to ensure product safety during transit.
- Custom packaging options are available to suit your specific needs.
- Fragile items are carefully wrapped and padded to prevent damage.
- Packaging is designed to meet international shipping standards, ensuring safe delivery.
Yes, we ship globally through trusted logistics partners to ensure your order arrives safely and on time And we offer a range of shipping methods, including air freight, sea freight, and express delivery. We will help you choose the most cost-effective and timely shipping option based on your location and order details.
Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment online You can check the status of your order at any time.
Here is how we handle:
- Raw material inspection: All materials are checked for quality and compliance with industry standards before production.
- In-process quality checks: Regular inspections during production to ensure consistency and accuracy.
- Final product testing: All finished products undergo thorough testing for functionality, durability, and safety.
Here is how we handle:
- Standardized production process: We follow strict production protocols to ensure consistency.
- Regular audits: Our facilities are regularly audited for quality management standards.
- Staff training: Our workers receive ongoing training to maintain high quality and consistency.
Yes. We can arrange for a third-party inspection before shipment if required. The inspection will verify product quality quantity, and compliance with the order specifications.
Yes, our products come with a 1-5 year warranty, depending on the product type. Warranty covers any defects in materials or workmanship.
If your order arrives damaged, please contact us immediately with photos or videos of the damage.We’ll arrange a replacement or repair promptly.
Returns and exchanges are accepted within 14 days of receipt for unused products in their original packaging Custom-made products are non-returnable.
Absolutely. Our team offers professional lighting design and technical support services, including fixture selection light distribution planning, and installation guidance.
Regularly clean the exterior and light source, and check the power connection for safety For complex technical issues, contact our support team for assistance.
You can contact us via:
- Email: sales@entropybright.com
- Phone: +1 (555) 123-4567
- Live Chat: Click the “Contact Us” button on our website.
Information
Frequently Asked Questions
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